PRIVACY POLICY

Privacy Policy for J&M Window Cleaners Website: jandmwindowcleaners.com Last updated: May 2026

1. Who We Are

J&M Window Cleaners is a window cleaning business based in Kent, UK. This privacy policy explains how we collect, use, and protect any personal information you provide when using our website.

If you have any questions about this policy, contact us at: jm1windowcleaning@gmail.com

2. What Information We Collect

We only collect personal information that you voluntarily provide to us through our website contact form. This may include:

  • Your name

  • Your email address

  • Your phone number

  • Your address or service location

  • Any message or enquiry you submit

We do not use cookies for tracking, analytics, or advertising purposes. We do not collect any data automatically when you visit our website.

3. How We Use Your Information

We use the information you provide solely to:

  • Respond to your enquiry

  • Provide you with a quote for our services

  • Arrange and deliver window cleaning services if you become a customer

We will never sell, share, or pass your personal data to any third party for marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the basis of legitimate interest — specifically to respond to enquiries you have voluntarily submitted to us.

5. How Long We Keep Your Data

We retain your contact details only for as long as is necessary to respond to your enquiry and, if applicable, to maintain our business relationship with you as a customer. Enquiry data is typically deleted within 12 months if no ongoing service relationship exists.

6. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to us processing your data

  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at: jm1windowcleaning@gmail.com

7. Data Security

We take reasonable precautions to protect your personal information. Your enquiry data is only accessible to the business owners and is not stored on any third party servers beyond standard email infrastructure.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.